Terms & Conditions of Sale
Data, information and general conditions
You should be fully aware that any data (including but not limited to product descriptions) on this website may not by fully up to date or currently accurate. We do attempt to maintain all information at an up to date reasonable level but you should not use any of the information as matter of fact or as reliable information. Any information or knowledge gathered from our website should not be used in anyway for medical purposes. If you have any doubts about the medical suitability of any of our products please seek advice immediately from a qualified person such as your local GP. Go-Liquid cannot be held responsible at all for any medical issues that may arise from use of our products. Go-Liquid have not carried out any medical research at this stage and therefore are not qualified to recommend a product's medical suitability for an individual person[s] to use. Go-Liquid are the re-seller of products created outside our control and you take full responsibility for the use of our products regardless of the outcome. This does not impact your statutory rights. Product pictures may vary from the product description.
Product Safety and use
Go-Liquid in no way advertise any of our products as a cure to smoking or a cure to addiction of nicotine. The Electronic cigarette delivers nicotine to a person via the e-liquid substance. Nicotine is classed as a poison and is addictive/harmful to your health (You can view further information on this in the Safety section of our website). If you suffer from any sort of nicotine addiction or dependency you should consult your GP as an electronic cigarette or any of our other products are not cures or aids for your medical issues. As per previously mentioned in our terms and conditions you should consult a health professional before using any of our products. If you fail to do this you cannot hold Go-Liquid responsible in any way for the outcome of using our products. All product use and consumption is done at the customers own risk as per the liability section of the terms and conditions.
Due to trademark and copyright restrictions any information on our website (including but not limited to product descriptions, photos and private videos) may not be re-used without our express written permission. This excludes any videos linked to on sharing sites such as Youtube. The complete website including but not limited to: website coding, pages, etc. are all protected by copyright and trademarks relatively. You agree that you will not re-transmit or share any items downloaded/obtained from our website without our express written permission. Go-Liquid and its logo are trademarks of Go-Liquid Ltd in England and Wales and/or other countries. All rights reserved. All other trademarks are the property of their respective owners.
In order to purchase any of our products/services you must be aged 18 or over. Go-Liquid reserve the right to request proof of age from any of our customers at any stage of an order. If we suspect you are not of the correct age we reserve the right to cancel your order with a full refund minus any administrative costs incurred preparing your order. Please note if you are under 18 years old you are breaking our terms of service and legal terms in placing an order.
Cancellation & Returns
The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. As the product is an oral product once used it cannot be returned, unless faulty. Orders can be cancelled any time prior to shipping. Once shipped if returned unopened, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price.
Shipping and charges
By agreeing to these terms and conditions you are acknowledging and agreeing to the items and information provided on our “Delivery” sub-page. This Delivery page contains all the information you will need to know regarding the delivery services we offer. Please note that we can take no liability for any items lost or damaged in the post unless you have chosen a protected service such as Recorded or Special delivery via royal mail/courier. We can take no responsbility for failure of items to be delivered due to an incorrect address provided when placing an order. We also take no responsibility for the safety and safe arrival of any items/returns sent by you to ourselves. You will be responsible for obtaining proof of postage and making any claims against your postal provider. If you have any further queries please call or email us. The customer is always responsible for any customs or import charges when ordering from outside the UK. If an item is returned to us by your local customs we will provide a refund minus any costs incurred by ourselves. If an item is seized by your local customs this will be your responsibility to take up with them.
Return policy and currency conversion
Warranties on items such as atomisers and customisers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long warranty on these items. You must inform us within 3 working days if you have received a dead on arrival item so we can provide a replacement. Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken. We offer a 28 day replacement warranty on other items such as [but not limited to]: batteries, cases, chargers, etc. Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods. Purchasers should be aware that our electronic cigarette batteries and atomizers, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependant on usage.
We reserve the right to change the terms and conditions at any time. It is your responsibility to visit our terms and conditions page on a regular basis as a customer in order to agree with them. You are also required to agree with our terms and conditions on checkout and this will form a formal legal contract with us. Our terms and conditions will be reviewed on a regular basis in accordance with local laws. If you feel these terms and conditions to be in any way unfair or bias you should NOT agree to them when making a purchase or using our website.
As a company selling goods and/or services we reserve the right to cancel an order or ban a customer at any point in time without reason. This is our right as a seller and should be honoured by our customers. From time to time we may make pricing errors on our website. Please note that we have no obligation to honour these prices in the same way a high-street store would have to. This applies regardless of your order and/or payment status. If payment has been taken and we decide not to honour the order a full refund will be provided, all loyalty points will also be deducted from your balance.